American Express reviews

4.1

81% would recommend to a friend

(18,590 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,590 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Mar 21, 2013
Recommend
CEO approval
Business Outlook

Pros

- Great company culture, willing to invest in employee development - Though slow, senior management is making the require changes to adapt to the market - Encouragement of lateral movements, great mean to get into other business areas where other companies would not even consider you given your irrelevant background - Bright and educated people - Reputable brand name which gains trust from clients

Cons

- Closed-loop network has always been a product benefit, ironically, people there also work in closed-loop networks making cross unit collaboration extremely inefficient and this killed numerous opportunities as a result. - Too much selfishness in place, performance metrics does not reflect the true picture. Concerns with personal metrics outweights the well-being and benefits of the business as a whole. In many cases quality of work is sacrificed in order to "make up for the numbers" on their own scorecard. - Too much brown nosing, it is not rare to see someone with a usual snobbishness rating of 10 to completely go out of their way to lick the soles of the so called band 50+ and get rewarded. - People outside the US are treated like second rate citizens. - Productivity is low, excessive internal procedures, some are even redundant. Most Town Halls are a complete waste of time where the so-called "information" conveyed could be read and obsorbed in less than 3 minutes if passed by e-mail. - Be more prudent on your outsourcing to India, in one case, I had problems understanding what the IT support is saying to the point that I gave up talking and communicate through email instead...and getting her email address alone took me more than 5 minutes because her English was as bad you could imagine.

1.0
Apr 11, 2023

Poor HK TLS management

Recommend
CEO approval
Business Outlook

Pros

Flexible benefit Able to Work from Home

Cons

Underpaid Long working hour Unreasonable number of account to manage No work life balance Poor management No HR and no respect to HK Labor Law, often have late publish of the roster and salary High turnover rate Poor training and guideline

4.0
May 8, 2021
Recommend
CEO approval
Business Outlook

Pros

- a big company that you can learn a lot or build your connection with other colleagues from various departments, they often have cross-department events or groups - they respect the staffs overall - salary is above average as a customer service role in HK, with good package such as medical insurance

Cons

- work shifts - very stressful because they spoil their members very much (due to the nature of the job), they do not have a decent database, system is old-fashioned, not many supportive partners in the list, hardly to find support to fulfil the requests - basically you are like a personal assistance, one day the boss asked you to book a restaurant that no one can ever get a table for on day dinner, the next day he said he wanted you to do whatever researches. topics are always unexpected, you have to use your own way to solve problems for the bosses and they seldom appreciate what you did because they think AE can do everything, if you cannot do it by the timeline they set? they give bad feedback - cannot see the future for this role, there is no technique or skills and working experience here is basically just a call centre job nothing special. it sounds cool to be a lifestyle manager, but actually you use google to search everything like everyone else can do. getting bored and tired very easily. - nearly no promotion chance even you have a good performance consistently, they would have a lot of ''reasons'' to tell you why (of course if you think twice, the reasons are not valid...), and just chose someone they like to be friend with. And they do not really care about operation, many agents did not follow standard of procedures and leaders just care about the KPI, but bare in mind that this is a financial institute... I would say this is good to have an experience in this company for your CV, but if you are looking for a career instead of a job, my advise is do not stay in this role for more than 1year or you are just wasting your time, unless you really enjoy playing mind games with the clients.

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