Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,362 total reviews)
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Stuart Machin

67% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
2.0
Apr 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Wide diversity product line with strong support.

Cons

Boring, many useless work and report, complicate workflow. Management level are all keeping old school concept, work and think in same way for every process. No career path no development no wage inflation.

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Marks & Spencer Response
2y
Hi, thanks for leaving a review. We're sorry to hear about the repetitive tasks, in which you were required to complete. We’re always looking for ways to improve, so appreciate your feedback. Wishing you all the best for the future. Marks and Spencer
1.0
Sep 30, 2024

Not Recommended

Recommend
CEO approval
Business Outlook

Pros

No need OT, free lunch, willing to teach(if you are male)

Cons

Low pay, lacking in AL Like hiring family members and distribute their works to others, totally against profit conflicts Requires to join other departments’ events (especially non office hour as other team no one want to join) Unstable manpower(all new joiners will leave within 3 months) xx manager will review your work until last minute xx manager like disturbing their work to junior staff xx manager will keep increasing your workload until you need OT Need handle two even three people’s workload Gender Inequality on working conditions Too many Ad hoc tasks which are disturbing No work-life balance Will cause serious mental health problems No support from the team even you are new joiner Pretending will compensate OT xx manager will not approve your AL application (many excuse e.g she need off and no sufficient manpower)

3.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

dynamic working environment, nice colleagues

Cons

poor management and the policy always change

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Marks & Spencer Response
4mo
Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Wishing you all the best! - Marks and Spencer.
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Glassdoor has 12,950 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.