Senior management up to hubs level have no idea about strategic planning. Due to their lack of actual working experience (hands on), they cannot gauge the capabilities of other senior management.
The line I am working in, the highest leader have no idea on how to solve any problems. Instead of understanding and gather information, this leader likes to jump to solutions, underestimating work complexity and triage the responsibilities to people under (assigning an owner randomly does NOT solve the problem, must be the right person with right skillsets and with top management support in prioritization). A few if the top leaders clearly say they care about result only. Leaders need to ensure objectives are met AND support the process.
That service line have huge turnover rates, business getting worst, everything is ad hoc, yet the hub level leaders don’t take actions against that service line lead. Leaders getting paid 6 digits monthly isn’t hired to learn (learning is fine, but when the leader have multiple areas of weakness … biggest one is a lack of understanding of the company’s CORE SERVICE, then that’s a problem).
If a top management is reading this, please fire that person else everyone would leave.
Another is IT tools. Strict policies are good but when policies are not dynamic or move quickly, it makes the business lag behind. No Cloud? No simple MS Flow? Management need to ask “how do we empower and enable efficiency in business?” They only care about themselves and it’s clear as day (ask people from lowest level to highest). IT team also have a band of people that are moving together from company to company. Reputation wise, quite negative. Yet Sunlife have all of them here. Basically taking in the worst unwanted people with no capabilities and paying them high salaries.
