Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 63 reviews)); "Good Salary and work palces" ((in 48 reviews)); "People are nice and efficent" ((in 39 reviews)); "There are great company events and team" ((in 30 reviews)); "Good benefit and travel incentives." ((in 30 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 54 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "Toxic leadership" ((in 8 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

Skip to content Skip to footer

Notifications

Trip.com Group

Trip.com Group reviews

Compare reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

3.0

Oct 31, 2024

Heavy workload

Market manager

Recommend

CEO approval

Business Outlook

Pros

Salary can be above average

Cons

Heavy workload, mainland culture, fast paced

1.0

Aug 6, 2024

Worst department head ever

Business development manager

Recommend

CEO approval

Business Outlook

Pros

- Working environment is good

Cons

- Management is bad - Hotel sector department head is the worst ever - Dont expect work life balance in this company, especially the hotel segment - No future career path

1.0

Jul 31, 2025

Chinese-style management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Provided good benefit package especially WFH

Cons

Management is very Chinese-style and top-down, with direction changing very often. Regional teams have little say and are mainly expected to follow HQ instructions.

Trip.com Group Response

9mo

Thank you for your feedback. We're pleased you value our benefits like WFH flexibility. We take your concerns about decision-making processes seriously and are actively working to empower regional teams and improve communication clarity. For further discussion, contact us confidentially at hr_socialmedia@trip.com. We’re committed to positive change.

Viewing 1 - 3 of 829 Reviews

Jobs at Trip.com Group

Creator Growth Intern, Hong Kong

Hong Kong

View job

Customer Service - Currency Exchange

Hong Kong

View job

Sports & Exhibition Business Development Manager

Hong Kong

View job

Personal Assistant / Accountant, Hong Kong

Hong Kong

View job

Airline Account Manager, Hong Kong

Hong Kong

View job