PCCW Customer Service Representative interview questions

The interview process can be divided and candidates might be experienced as below: 1st round - Human resources (maybe written test) 2nd round - line manager 3rd round - Team head and line managers then, background check and offering

I applied it online by sending my resume. Got a phone call informed me to attend the on-site interview. Full in a batch of paper before getting interviewed by the HR department. The interview format is group interviews 5 candidates with one HR. It's easier than HKCEE exam TBH.