Poor Management and Above Average Package - Customer Service Consultant Burberry Employee Review

1.0
Jul 24, 2017
Recommend
CEO approval
Business Outlook

Pros

The benefit package is better than average.

Cons

After several Burberry retail stores in Hong Kong closed, Burberry CEO concluded that closing poorly performed Customer Service Department in Hong Kong within a year. The management team tends to do personal attack with entourage and have specific staff to take initiative and personalise corporate regulatory operations. This is the main cause that so many foreign staffs left in short term.

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5.0
Jan 7, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

It was, for me, more pleasant.

Cons

It was a temporary position.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, good office, good work hours

Cons

Micromanagement, bad onboarding, not acommodating to employee's needs. Manager did not know how to properly onboard their employees, micromanaged every aspect of job and complained and did not set proper expectations.

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